Thanks to Chris Peters for sharing this link with me. It’s a list of tips written by Phil Agre, titled, “How to help someone use a computer.” If you’ve been doing technology training for a while, I think you’ll nod your head as you read the list. It’s a great one to share with people who are either new to helping people use computers or who aren’t “natural” teacher/trainer types.
The tip I would add to the list (and I think it fits with Agre’s, “Never do something for someone that they are capable of doing for themselves”) is try not to take control of someone’s mouse unless absolutely necessary and only then after asking permission.
What’s on your list? Best piece of advice for helping people use computers?