I’m guessing many of you have already seen this, but just in case you haven’t, Roy Tennant’s chapter in Technology in Libraries: Essays in Honor of Anne Grodzins Lipow is lovely. In addition to editing the entire book, Tennant wrote this chapter titled, “Talking Tech: Explaining Technical Topics to a Non-Technical Audience.” Here’s a list of the training tips he includes:
- Know your audience.
- Select the appropriate scope.
- Cultivate the right attitude
- Admit your ignorance
- Deliver in multiple modes
- Make accommodations
- Provide opportunities to participate
- Roll with the punches
- Ask for questions like you really mean it
- Be enthusiastic
- Be authentic
- Have fun!
I think it’s a good list to read when planning training and just before delivering training, too. I also think it could be useful if you have the opportunity to co-train with someone else. Talk to each other about the list and get input re: your strengths and re: areas for growth, too.