I posted on MaintainIT’s blog today about the power of stories for capturing and sharing technology troubleshooting tips. I was inspired by a chapter in Daniel Pink’s book A Whole New Mind. I wanted to cross-post/link here, too, because I think this is important to think about from a training perspective. I have worked with a lot of technology trainers and the best use this strategy regularly — frame the information you want to convey as a story. As Stephanie Gerding says in her book The Accidental Technology Trainer, “Illustrative stories can communicate pertinent messages with humor, insight, and the experience of the trainer” (p 149). In addition to using story-telling as a strategy for delivering information, training can also provide an opportunity for participants to tell stories to one another. As Pink says in the book, “We are our stories.”
Tell me a story
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Brenda Hough 
